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We recognise that equipment failure in
a sensitive area can be catastrophic to
any business and that our test is providing
a fast and effective service in the event
of a claim. That is why we have made the
procedure so simple that you are one call
away from assistance at any time.
Because our claims help line is open 24
hours a day, 365 days a year you should
register your claim as soon as it happens.
Details for dealing with claims is shown
below and is also on your certificate.
Claims Line and Procedure
In the event of failure the client should
follow the following procedure.
The claims procedure is as follows:
- Call the claim line on 0870 750
1441 immediately.
- You will be asked for your policy
number, company name, location and
telephone number as well as a contact
name.
- CCP will attend site and install
units as outlined in survey normally
within 4 hours.
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